Returns and Cancellations

Returns and Cancellations

At hydrilla.in we strive to maximize customer satisfaction and do our best to ensure that the supplied material matches customers’ expectations. We try our best to facilitate timely delivery of materials as per the order details. If a buyer is not satisfied with an order, we are here to help. This is why we allow return of products & systems bought under the conditions listed below:

Returns:

Return of products are accepted from buyers under the below set conditions:

  • The product delivered are different from the product ordered. Differences can be in terms of size/dimensions.

In case the seller, does not have replacement product, he shall refund buyer’s payment and buyer is obliged to accept the refund. Replacements will be done 7 to 10 days’ and depends upon the availability of the materials/products.

Exceptions:

Returns are NOT accepted if

  • Material / Product is used and tampered after received.
  • Product is not installed according to user manual and results in damage / malfunctioning.
  • Not notified within 24 hours on receipt of delivery to sales@hydrilla.in
  • No other materials / items will be exchanged for different materials/items.
  • Partial Returns / Leftovers are not accepted.

Cancellations

When cancellations are accepted:

  • Ordered Products are NOT in transit / orders have NOT yet been processed by the Sellers.
  • A shipment, once arrived at a Buyer’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.

Partial Cancellations / Modifications

In case a Buyer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of Hydrilla immediately and a new order has to be generated for the modified quantities. (For example, if the Buyer placed order for 100 meters of NFT channels but wants to modify it to only 50 meters). This may be done either online on the Website or by contacting customer care.

NOTE: All such modification / partial cancellations must be initiated before the Products ordered / order is processed.

Once a Buyer cancels the order (subject to and satisfying the above-mentioned conditions) online on the Website/through customer care, the entire amount paid will be refunded to the Buyer with no cancellation charges being applicable.

Contact Us

support@hydrilla.in

Ph: 9108498102